frequently asked questions...


What are EEF and 2-Year Funded places?
EEF stands for  Early Education Funding. All 3 and 4 year old children are eligible for this, which equates to 15 hours of free childcare per week (working families may be eligible for an extra 15 hours per week of free childcare so 30 in all - visit to check eligibility). Once your child is 3, you will simply need to complete some paperwork that we provide, to apply for EEF. After that, however many days or half days you book at one of our nurseries, you will effectively not be charged for 15 or 30 of those hours per week. However there will be a charge for meals and consumables because the EEF does not cover these. A helpful leaflet explaining this has been provided by the National Day Nurseries Association.

2-Year Funded places also equate to 15 hours of free childcare a week, but for children as young as 2. For this funding there is a certain list of criteria that must be met. If you’d like to find out more about this, do contact us

Can I get help with childcare costs?

The government has various schemes to help parents fund their childcare. Besides the EEF 15 hr and 30 hr mentioned above, parents can claim tax credits against the amount they pay for childcare. The amount will be dependent upon the hours of work you do, the number of children, the childcare costs, any partner and other details. There are two schemes. The Working Tax Credits scheme recovers up to 70% of the cost of childcare whilst the new Universal Tax Credit can recover up to 85%. There are also opportunities for you to reduce tax and national insurance if your employer has a childcare scheme, but this cannot be used with a tax credit scheme. More information is available on the government website. There is also a childcare calculator to work out what assistance you can claim. You can also contact us and we will assist where we can.

What are your child:practitioner ratios?
In line with government regulations:-

For little ones aged 3 months to 2 years, the ratio of practitioners to children is 1:3.
For children aged 2 and 3 years the ratio is 1:4.
For children aged 4 and above the ratio is 1:8.
For after-school children the ratio is 1:10.

My child is quiet and sometimes a bit unsure. How do you deal with this?
We understand that some children can find nursery a little overwhelming – so much to see and do, and so many other little people darting about! Each of our settings includes cosy, homely spaces to play in – somewhere a little quieter to soak everything up. Our practitioners are very sensitive to the individual needs of children, so if a child is feeling a little unsure they’ll often spend some one-on-one time with a grown-up settling in, reading books, playing with familiar toys.

What about dealing with special education needs?
Each of our settings is fully inclusive to welcome children of all needs. We have experience of working with those on the autistic spectrum, children with tactile needs, behavioural needs, dyspraxia, epilepsy and other conditions. We work with parents and carers to ensure every child gets what they need – as well as outside agencies including physiotherapists, speech and occupational therapists. We also have a Special Educational Needs Co-ordinator (SENCO).

What happens if my child is unwell or needs to take medicine?
If your child has been sick or had diarrhoea you must wait 48 hours (since their last symptoms) before bringing them back to nursery. Contagious illnesses such as chicken pox require a longer absence from nursery. We will advise you of the exclusion period or as described in our sickness and absence policy.

On return from absence if your child is completing a course of prescribed medication, such as antibiotics, we are able to administer this at nursery as described in our medicine policy. Please note that for each course of antibiotics that your child requires they must have been taking it for at least 24 hours prior to us administering it. This is to ensure that there is no risk of your child having a bad reaction to the medicine whilst in our care.

My child is nearly 2.5 years old and we live in Lymm. Will they have to start at Rosebank and then transfer to Naturegarten a few months later?
Not necessarily. The most important thing is that your child has a smooth and happy start to their time with us. There are no rigid age brackets per ‘room’, because children progress at different stages. For this reason, we’ll chat to you about what you think will best suit your child – if they’re ready to start straight away at Naturegarten, that’s what we’ll do. Or if you think they need a few months at Rosebank first, that’s fine too (after all, Naturegarten is essentially the same nursery, just located a quick stroll away – the transition to Naturegarten should be just as smooth as when a child moves up a room at Rosebank).

How do you deal with toilet training?
We take your lead. Whatever you do at home, we will follow as best we can at nursery/pre-school. We have potties and child-sized toilets at all our settings – our aim is to be consistent, and to support your child, whatever stage they’re at. If you’re having challenges with toilet training, tell us and we’ll do our best to help. Children deal with this task in very different ways, so we like to take your lead, but can also draw the breadth of experience we’ve had with other children (we also provide toilet training workshops where you can access further tips and support). All we ask is that you bring plenty of spare clothes for those ‘little accident’ moments!